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Why doesn't Internet Explorer automatically log in from email link?

Andrew Pratt

In the past couple of weeks, our users who run IE as their browser have been having issues with accessing issues which the Permission helper says they should be able to access.

In one case, a user went to a different machine, logged in with his account and was able to access everything. Both machines were running IE8.

In another case, a user clicked on an issue link in an email from our jira instance, the system opened the issues list page with no issues listed and the spinning progress wheel. In the top right, the Log In button was sitting there. BUT even after clicking the Log In button and logging in, Jira didn't take him to the issue but to the last list of issues he was looking at. Tried going through the Log In page and checking off the "Keep Me Logged In" box, then clicking on the issue link from the email. Same result. In this case, IE9.

Anyone else experienced something similar?

Update March 10, 2013

Created an issue with Jira support for the first issue. Ended up having the user switch to Chrome which is working fine.

Accepted answers

Andrew Pratt

Basically found that clicking so the link is automatically opened in the IE browser or pasting the link from Outlook into a browser and then hitting the refresh (F5) works if the user had previously logged in to OnDemand with IE and clicked the "remember me" checkbox..

Note that this was after applying the fixes recommended by Michael Knight. Not sure what happens with the refresh approach if the fixes haven't been applied. https://answers.atlassian.com/questions/144133/why-doesn-t-internet-explorer-automatically-log-in-from-email-link/144325

All comments

Michael Knight

It sounds like you are running into the following problem with following links to OnDemand instances from MS applications: https://jira.atlassian.com/browse/AOD-6317

There is a link to the workaround in the issue.

Andrew Pratt

Thanks Michael, let me try it out with the users who were reporting it.

Andrew Pratt

I agree that the one problem sounds exactly like the AOD-6317. But no success. Microsoft's Mr. FixIt didn't. I didn't check the items from the manual fix method.

The other problem mentioned doesn't seem to fit at all, although we tried the same fix. Also compared IE settings between a computer that worked and the one that doesn't. Made a few changes but the user still can't access his issues although Permission Helper says he can, and he can if he uses another machine.

Maybe I'll raise a support issue with Atlassian on the unable to access issues or even create an issue filter one.

Andrew Pratt

Now I have duplicated the problem on my computer as follows:

Windows 7, IE9 set as default browser, Microsoft Outlook. Previously logged in and indicated that my login should be remembered.

If I click a link to a Jira issue in Outlook, IE9 opens and shows a filter page with no issues, a spinning progress icon and with the log in button in the top right. If I click the login button, I'm immediately taken to the the last list of issues I looked at but not the issue who's link I clicked.

If I copy the hyperlink from Outlook, open IE9 manually and paste the hyperlink, I get the same result.

If I open IE9 manually, open up something on Jira - issue list, dashboard, then click the hyperlink in Outlook, another tab is opened in IE9 and the issue opens in the new tab.

Similarly, if I open IE9 manually, open up something in Jira, then copy and paste the issue hyperlink copied from Outlook either in the same tab or a new tab, the issue opens.

(Normally, I use Chrome as my default browser and it has no problem with any of the above scenarios)

Andrew Pratt

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