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Automated Issue Rules won't stop running

Allison Schwarz

I have removed all automation rules, and the site confirms there are no rules setup, but issue continue to be created and emailed. Since I cannot see any rules in place I am unable to delete or disable the rules that are running. These rules are also showing up within the Audit screen. Is there somewhere I can turn these rules off?

Accepted answers

All comments

Dave Rosenlund (Trundl)

Welcome to the community, @Allison Schwarz. First, may we assume that you are the site administrator?

And note that email notifications are different from automation rules. They are a built-in feature of Jira.

Maybe if we had a bit more information about how you think new issues are being created and why you think an automation rule is involved?

Barring that, I suggest you open a support ticket with Atlassian.

Best,

-dave

Dexter de Vera

Hi @Allison Schwarz ,

Welcome to the Atlassian community,

Base on you description, you want to know why issue automatically created in your project. Can you try to check first the ticket created then look at the history to see if who created it. And can we ask for the screenshot of Audit log.

Thanks!

Allison Schwarz

Automation Audit 5.7.png Automation Rules 5.7.png

Allison Schwarz

Automation Audit Screen 5.7.png

Dexter de Vera

Can you switch the scope to All rules.

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