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Want to Restrict creation of Tickets based on Project Role

Chetan Krishna Sai Naidu/Jira-Admin

Hi All,

We want to Restrict creation of Tickets based on Project Role. Can anyone help on how to achieve this. Thanks in advance.

Accepted answers

All comments

Jack Brickey

Hi @Chetan Krishna Sai Naidu/Jira-Admin , are you using Company managed project? If so you can control this under project settings > permissions - create. Just specify the roles that can create.

Chetan Krishna Sai Naidu/Jira-Admin

Hi @Jack Brickey Thank You for your response. Very Sorry for a little confusion here. I would like to allow only some specific role users to create some specific issuetype. for example, user's with BA role should only create Task issue type issue's only.

Jack Brickey

Ah, that is a different matter altogether then. You cannot do this natively so you would need an addon that could allow you to specify user permission within the Create transition/action of the workflow.

Chetan Krishna Sai Naidu/Jira-Admin

Hi @Jack Brickey

Thank you for your response, can you please suggest any addons you are aware of.

Maciej Dudziak _Forgappify_

Hi @Chetan Krishna Sai Naidu/Jira-Admin

If you're open to using apps or already have one providing Jira expression-based validators/conditions, then I think it would be a good option.

For example, if you want only users with the 'Developers' project role to be able to create Story issues, add Jira Expression Validator to the Create transition with following settings:

user.getProjectRoles(issue.project).reduce(
   (isAllowed, role) => isAllowed || ["Developers"].includes(role.name),
   false
)

Above assumes that you have a separate workflow for the Story issue type.

If you don't have separate workflows, you could do following:

issue.issueType.name == "Story" 
   ? user.getProjectRoles(issue.project).reduce(
      (isAllowed, role) => isAllowed || ["Developers"].includes(role.name),
      false
   )
   : true

The described case can be addressed using any Jira expression-based validator available on the Atlassian marketplace.

I am from Forgappify, and we developed Jira Expression Validator, which is part of the Workflow Building Blocks for Jira free app.

I would appreciate it if you could give it a try.

Cheers

Jack Brickey

Looks interesting

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