How to link a user with his line manager in Jira when creating a ticket?

Yousuf Al Rawahi

I want to make the link between a user and his line manager. To make it clear, on create view when I create a ticket, when I choose the user (user picker field), it automatically shows his/her line manager on another field. Can I apply it using scriptrunner or any other plugins?

Stephen.Lugton

@Yousuf Al Rawahi you can do this with automation:

When assignee changes

Then change other field to be their manager (you will have to use if to choose which manager to assign, and update the automation when users leave or join)

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This will not update the manager name on the create view but will take effect after the ticket is created.