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Images failing to load

Angelina Schumacher

As of today, no images are displayed as previews in tickets. The problem occurs in all browsers and on all devices.

I think the problem is related to my account, as there are team members who can still see images in preview mode. But there is also at least one other team member who has the same problem.

Can someone please help me.

Accepted answers

Dirk Ronsmans

Hi @Angelina Schumacher

I think your best bet here is to create a support ticket through https://support.atlassian.com/contact

I noticed a couple of other users on this community also reporting it so might be a broader underlying issue.

All comments

Dirk Ronsmans

Hi @Angelina Schumacher

I think your best bet here is to create a support ticket through https://support.atlassian.com/contact

I noticed a couple of other users on this community also reporting it so might be a broader underlying issue.

Michiel_Accou

We are having the same problem. Adding images to issues are not visible. They can be downloaded.
Images already on issues are still visible.

Emmanuel GASNIER

Same problem with images, with all browsers...

Dirk Ronsmans

@Angelina Schumacher , @Emmanuel GASNIER , @Michiel_Accou

Seems that there was an issue reported but should be resolved now.

https://jira-service-management.status.atlassian.com/incidents/1qp0842zhtq6

Michiel_Accou

Can confirm that the issue has been fixed here.

Emmanuel GASNIER

Yes, it's OK now. Thx

Nicola_9v92lw

Same issue.

Could you please help me ?

Dirk Ronsmans

@Nicola ,

At the time of this original question there was an ongoing incident. At this time I don't see anything yet on the statuspage https://status.atlassian.com/

You might want to raise a new question with some more details to the issue you are encountering.

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