Does JSM have a call log or any add-on for registering the support calls?

Adil Parmar

I am looking for an option for logging the customer calls received for small issues - which usually get resolved on calls.

 

Is there any option where the agents can log these calls and they don't get into the cycle of tickets - because someone has to close such tickets adding to the time of agents.

 

It would be great if someone suggests a solution!

Brant Schroeder

@Adil Parmar I am not aware of any apps that would do this.  You can generate a ticket in the portal and have an automation close it out.