Can't get JSM API call to work

Question

Originally, I was trying to automize Opsgenie alert linking to JSM incidents, following this guide: Auto Link Alerts to Jira Service Management Incide... - Atlassian Community

The final step kept failing because of an authentication issue, so I started troubleshooting it by trying a simple API call:

https://%company%.atlassian.net/rest/api/2/issue/%issue-key%

Authorization: Basic <base64 encoded api key>

Content-Type: application/json

I'm using Postman for this and put the values in the appropriate fields.

I followed the guide here for the authorization topic: https://developer.atlassian.com/cloud/jira/service-desk/basic-auth-for-rest-apis/#supply-basic-auth-headers

I created the API key with my user in the Atlassian Admin section and base64 encoded it using Powershell and the format myemail:apikey etc.

Still, I'm getting the error that either my supplied issue key doesn't exist or I'm not authenticated.

What am I missing?

Thanks!

Patrick Tripodi_5345va · Accepted Answer

Hi Marius,

You need to use an API Token instead of an API Key when using the Jira api.

You can generate one here: https://id.atlassian.com/manage-profile/security/api-tokens and then encode that and try again.

Cheers,

Patrick Tripodi
GLiNTECH