How can a counter be reset to 0.

Question

Our team is counting the amount of times an issue changes status using custom field "Number of Status Changes".  Below counter is executed whenever the status changes but is not set to 0 when new issue is selected.  Custom field counter keeps incrementing which assigns subsequent issue activations with a starting value higher than 0.

Thanks in advance.

John Funk · Accepted Answer

Hi Tyrone,

Do you have a Default value of 0 for the custom field? Try adding that and see if it solves the problem for new issues.

Bill Sheboy · Accepted Answer

Hi @tyrone kimble

Context is important for automation rule questions...

Did you get this solution approach / rule from a template or help article?  If so, please describe that.

When does this problem happen: for all created issues, for cloned issues, etc.?

And, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, and an image of the audit log details showing the rule execution.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

I hypothesize you are either missing a default value for your field, as John suggests, or your rule does not properly detect the initial conditions (i.e., new versus cloned issues), and so just increments.

Kind regards,
Bill

tyrone kimble_33sofe · Accepted Answer

Setting default to zero is working.  Thanks again for your assistance.