Automation Rules for 3 Strike Rule in jira cloud

Question

hello Team,

I'm new to JSM :) :):)

i have checked few articals which is related to 3 Strike rules but these diff senarios.

i want to make it simple Rules.

when ticket status in Pending ( waiting for customer), we need to send 1st notifcation after update pending 24 Hrs

2nd notification 4 hrs

3rd notification 48 hrs exculde week-ends.

please help me to configure

Kishor Mudhili_ttdlqv · Accepted Answer

?

Darryl Lee · Accepted Answer

Hi Kishor - I'm not sure which articles you looked at, but this one is pretty comprehensive:

* Automation email

It talks about both creating custom notifications using Automation, as well as the option to use the SLA functionality. There's a lot of great links there, but I will highlight a particular rule in Jira's Automation Library:

* When an issue remains for 5 days without an update → send a notification to the Assignee

Hopefully that will give you a good idea on how you might be able to implement what you are trying to do.