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Jira down

Bram_eljntp

Free Jira cloud is down, alreayd for many hours.

It tells me if still down after 10 minutes contact support.

But since I am on free tier I was redirected to the forum for this.

What should I do?

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Aaron Pavez _ServiceRocket_

Hi @Bram

Can you share screenshots when you access your xxx.atlassian.net URL?

Any specific error?

regards

Bram_eljntp

Aaron Pavez _ServiceRocket_

Try clearing the browser site data/cookies.

But you probably didn't log in to your free instance in a while. Atlassian disables sites after 60 days.

Are you able to login to this URL? https://admin.atlassian.com/

Check the Products tab.

Regards

Bram_eljntp

We use it daily with 9 devs.
All 9 can not access it with the same error currently.
It defiently is not on our side. And we do login daily.

Bram_eljntp

Can someone please help me? it is still down

Aaron Pavez _ServiceRocket_

Hi again!

Sadly we can't. We are a bunch of people here as a community and we don't have access/tools to help you get your instance back.

Please reach out to Atlassian for help.

https://www.atlassian.com/company/contact

regards

Bram_eljntp

Sadly no response so far.
I am idle waiting

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