Hello everyone,
So I currently am working with 2 projects that sometimes bounce tickets back and forth between each other. Within those tickets there is a custom text field that they use to help identify an issue. Both of the project utilize these fields but it turns out there are 2 of the exact same fields but of course both of the projects are using the opposite one. We want them to match so we are wanting to switch the field on one of the projects to match the other one but we don't wanna lose all the text that are within both of those custom fields. Is there a way to use an automation to simply copy all of the field value and then paste it in the other field value for each ticket?
Below is a screenshot of the 2 fields
We want to copy the info from "Steps to reproduce" to "Steps to Reproduce"
Hopefully this makes sense. Thanks in advance