Issues with making Team-managed service management project for internal customers

Farmehr Farhour

I have created a JSM project for our internal IT requests.

Everyone at the company is added to the `jira-servicemanagement-customers-xxx` default group, and the JSM product role for this group is "Customer". 

Inside the Team-managed JSM proejct I have set up a new role called "Customer" and added "Create request internally" and "Collaborate on Project requests" as permissions for this role. Then I assigned the role to the `jira-servicemanagement-customers-xxx` group. 

Now my team members can login and try to submit a request, but they receive the following error: 
"You cannot create this request because you do not have the 'Assign Issues' permission. Please try another request type on the portal."

 

Note that this is a default project created from the "Information technology (IT)" JSM template. I haven't done any other changes to the project. So I'm confused why it's asking my internal customers for the "Assign Issues" permission. 

 

Any help would be appreciated. Thanks

Benjamin_tmh9yg

Hi @Farmehr Farhour ,

 

Take a look if you have the assign issue permission for that role as indicated by the message.

 

Here's the documentation about adding customers just to walk through any steps that could have been missed:

 

https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-team-managed-service-project/