Portal screen diaplying message "There's nothing in this portal yet"

Question

I have a requirement to link an external form on one of my portal screens.

I have hidden all Request types, so no input forms are visible.

The data to be shared with users is shared in the Portal Introduction text.

I want to remove the "There's nothing in this portal yet" message. Anyone knows how to do this?

Mikael Sandberg · Answer

No, if you hide all request types then you will see that message, the only way around it is to have a request type that is visible to customers.

Ghata Singhal · Answer

I get it.

Coming back to my original question.

Is there a way to remove the "There is nothing on this portal yet" message if I hide all Request types?

Mikael Sandberg · Answer

The Form does have a generic URL, but you can only use that if you have been assigned a Jira license. So if you want customers/users that do not have a license on your instance then the only way of doing that is what I mentioned above.