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I need an automation to email the last comment made on a page when status changes

Paul Rathgeb

I am trying to create an automation as follows:

Status changes.
Email is sent
1. Email contains the last content posted.

I've tried {{comment.last.body}}, {{comment.body}}, {{issues.comment.body}}, {{issues.comment.last.body}}. Everything produces nil. How can I retrieve comments using CQL and/or Smart Values?

Accepted answers

Shawn Doyle - ReleaseTEAM

When using the status changed trigger, the smart values that are populated are:

https://support.atlassian.com/cloud-automation/docs/triggers-in-confluence-automation/#Page-status-changed

It would seem the only time the smart values for comments are populated is with the trigger Page commented.

All comments

Shawn Doyle - ReleaseTEAM

Confluence would use the following for comments.

Comment properties (page and inline)

{{comment}} – Returns all available comment properties

{{comment.url}}
{{comment.id}}
{{comment.body}}
{{comment.author.fullName}}
{{comment.author.publicName}}
{{comment.author.emailAddress}}
{{comment.author.timeZone}}
{{comment.author.accoundId}}
{{comment.dateAdded}}
{{comment.dateLastEdited}}

https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/

Paul Rathgeb

I used {{comment.body}} and it returns nothing at all - As if there are no comments posted. The same thing for {{comments.last.body}}.

Can you verify if this actually works? If so, why does it not return a value?

More likely, how am I misapplying the smart value?

Thanks

Paul Rathgeb

Here's an image of the rule:

Screenshot 2024-04-26 081029.jpg

Shawn Doyle - ReleaseTEAM

What does the automation look like before you get to the email part? Are you sure your rule is finding something that would have a comment in scope?

I don't think you are misapplying the smartvalue, my guess is that what is being returned by the automation isn't filling out all the smartvalues you expect.

Shawn Doyle - ReleaseTEAM

When using the status changed trigger, the smart values that are populated are:

https://support.atlassian.com/cloud-automation/docs/triggers-in-confluence-automation/#Page-status-changed

It would seem the only time the smart values for comments are populated is with the trigger Page commented.

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