How to login on the Jira Cloud Android App for customers

Question

Hi,

Our customers are downloading the Jira Cloud app so that they can create issues for us. But the problem is that they get a screen for making a Jira site...

The customers has Portal permission to create a issue but via the app it doesn't work.

Can somebody help me with this?

MobilityStream · Answer

Hi @Wouter Spaans (Planning) ,

You can also try our Mobile apps for Jira & Jira Customer Portal. We do have a Jira app for the Client Portal (Android, iOS). They are packaged together once you install the Mobility for Jira add-on from the Atlassian Marketplace all your users & portal clients can use them for free on all platforms (iOS, Android, macOS). We support many functions the Atlassian app doesn’t, such as popular 3rd party add-ons even including Atlassian’s Assets and Forms. We focus on ITSM and user productivity in particular. Our app is used by the largest organizations with sophisticated requirements that the relatively basic app by Atlassian does not cover. Give it try and delight your users. Fully supports all common MDM systems.

Kind regards,
The Mobility Team

Victor Law - Ricksoft · Answer

Hi @Wouter Spaans (Planning)

As of today, the Jira native mobile app does not support the customer portal and is mainly for agents.

Here is the feature request from Atlassian:

https://jira.atlassian.com/browse/JSDCLOUD-9763

Thank you.