Org and Site Admins can't change email addresses

Question

I am a SITE ADMIN. When I click on the field in the user's profile it says it is set by an admin and won't let me edit it. I also have the ORG & SITE ADMIN account. Tried doing the same action when logged into that account, but get the same result. I can't update the email addresses for the users.

Daniel Thomas_7au0tj · Answer

[Comment Removed] There is an additional menu called "Managed Accounts". Accessing this allowed me to change user emails.

Rebekka Heilmann (viadee) · Answer

Hi @Yash Pradhan

are you using Access for User sync? When Users are synched from a directory, you cannot change their email adress.

If the user's atlassian account is managed by a different Organisation, you also wouldn't be able to change the email.