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Question about development tool and permissions

Grégoire MANIEZ_b6byyv

Hello dear community!

Here is the problem we're currently facing :

One of our devs is about to leave the company and is currently on vacation. So we removed his admin permissions and we noticed some of the automatisation process he implemented just don't work anymore. It's not JIRA automation but python code to communicate with our backoffice and database to automatically create tickets.

After I granted him again the admin rights, it worked again.

So what should we do? Is the code linked to his account somehow? Or even within his account?

Thanks for your help!

Accepted answers

Michael Wohlgemuth

Hello!

The dev probably uses his own account and a token for it in his scripts (for authentication). So these need to be adjusted to a new user with the same permissions.

All comments

Michael Wohlgemuth

Hello!

The dev probably uses his own account and a token for it in his scripts (for authentication). So these need to be adjusted to a new user with the same permissions.

Grégoire MANIEZ_b6byyv

Hello Michael, thank you so much for your fast answer!

Is this possible for another user to handle this? Or only the original developer can transfer it?

Grégoire MANIEZ_b6byyv

I just unlocked JIRA Access, and it appears we don't have any token. So the issue might be somewhere else?

Michael Wohlgemuth

He might have used his username and password for authentication then.

In any case, everyone can change this, given the person has access to the scripts the dev wrote. Somewhere in these scripts, there's an authentication part, and this should be adjusted to a new user with sufficient permissions in jira (so that the scripts can still do what theyve done using the "old" user).

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