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Information on the new ITSM Certification ACA-910

Aaron Micallef_dd6tpb

Hey Guys,

I wanted to get advice prior taking the exam for the ACA-910, are there any must that needs more attention while studying for it, I recently completed the ACP-620, for a beginner it felt a bit overwhelming but manged to get it, so since this time Atlassian provided an entry tier on the Service project side I wanted to go for it.

Let me know if there any topic that needs extra care.

Cheers Aaron

Accepted answers

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Walter Buggenhout

Hi @Aaron Micallef,

You can find a full overview of what you should know and study in the learning path right here, including links to study material.

Hope this helps and all the best with the certification!

Aaron Micallef_dd6tpb

Hi @Walter Buggenhout ,

Thanks for the suggestion .

Yes, I have just finished this course and will revise prior the exam too, just was wondering if Atlassian offers any official practice test to get familiar with the exam.

Joanna Thurmann

@Aaron Micallef No, there are no practice test questions for the associate certifications. But if you did the learning path courses, you should be in good shape. Tell us how you did after you take the exam. Good luck. You can do it!

Aaron Micallef_dd6tpb

Hey Guys,

I have finished the exam and successfully passed this new certification tier is brilliant to start with to gain the knowledge for further learning

Carole Gilligan

I recently completed the ACA-910 exam and can share some advice! Given that you’ve handled the ACP-620, you're on the right track. For ACA-910, focus on understanding Jira Service Management features deeply, especially workflows and automation. Spend extra time on SLA configurations and reporting since they are crucial. Make sure you’re also comfortable with user management and permissions. If you need detailed resources or past papers to guide your study, you might find platforms like https://edubirdie.com/pay-for-research-papers helpful for accessing relevant scientific works and articles. Good luck with your preparation!

Deepak Singh Bist

@Aaron Micallef

can please tell me one thing.. were questions easy like JSM assessment???

https://university.atlassian.com/student/activity/1046908-jira-service-management-fundamentals-assessment?enrollment_id=243570072

i am also preparing for the same.

Deepak Singh Bist

Hi @Carole Gilligan good to know that you have completed

were questions easy like JSM assessment???

https://university.atlassian.com/student/activity/1046908-jira-service-management-fundamentals-assessment?enrollment_id=243570072

I am planning for the same

Aaron Micallef_dd6tpb

@Deepak Singh Bist

This will largely depend on your personal experience and the level of knowledge you've acquired so far. However, if you've followed the Atlassian learning path, you should be well-prepared and encounter no major issues.

Good Luck!!

Aaron

Stuart Capel - London

I passed ACA-910 today and I think if you're finding jsm fundamentals easy, then you have a good chance. Don't forget 30% is ITSM questions but the learning path Walter mentions above will help you with that.

Joanna Thurmann

@Stuart Capel - London Congratulations on passing the ACA-910. Great achievement! Brag about it on LinkedIn!

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