Need to update user email without access to old email

philipf

I have a user who somehow has a whole new email in her profile. 

I would like to change her email to her correct company email.

We tried a password reset, and since her changed email isn't an email, we can't recover that way.

I can't send a suggestion, since again, no email to send it to.

I tried to update her profile, and yet again, can not do it.

 

ANy ideas how I, as an admin can change her email?

Mohanraj Thangamuthu

Hello, Good day. Could you let us know whether this is managed user account or un-managed user account ? https://support.atlassian.com/user-management/docs/what-are-managed-accounts/