Can't invite a user

Question

Hello,

I am unable to invite a new user - this user never used any Jira account using this email, not in our list. But I am still getting this error, not able to invite.

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we’re unable to invite users at least one user has an account that is deactivated or suspended. only an organization admin can restore their access. if the account doesn’t exist in your organization, contact support.

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Please, let us know what can be done. Thank you!

This discussion brings a similar problem, but there is no resolution for those who never used an email and still get this message.

https://community.atlassian.com/t5/Jira-Software-questions/Can-t-invite-a-new-user/qaq-p/2222818

Alexandra Skinner · Answer

Yup! Only active users are present and suspended or deactivated users do not exist. The support link took me here so not sure what other support option we have - but seems like free version does not have anything else available.

It seems to be a system bug though.

Thank you for trying to help us!

Victor Law - Ricksoft · Answer

Hi @Alexandra Skinner

The missing account could be hidden due to the default Status filter on the Atlassian Access page, which most people might have overlooked.

However, if you have already checked the deactivated filter and still cannot find the account, I suggest contacting Atlassian Support for verification. It's possible that there could be an error on their end that needs to be resolved.

Thank you.

Alexandra Skinner · Answer

Hi Victor! Thank you for your replay. As an org admin I can confirm that there is no user with this email that was created or can be found.