How can I enable read access to jira service management knowledge base?

Simon Sattes

Hi there,

I'm on a free confluence plan which I want to use in jira service management (Standard). I linked the space already to the jira service management instance, but the default setting is that only confluence users have read access. And I cannot change this setting to "all logged in users". As seen in the screenshot it tells me to go to the project settings of confluence to change this - but as I'm on the free plan of confluence I cannot change it there obviously.

I also unlinked the space and linked it again, but I still have the same issue. How can I solve this?

 

Galen Murdock_cbkmda

I have a free version of Confluence and bought JSM later. I have the same problem as @Simon Sattes. What he said above is the only way I've been able to fix this:

so after a couple of tests I was able to solve it now - for me it looks like a bug. I upgraded to standard plan on confluence (test trial), then I could change all those settings to make the knowledge base visible. I downgraded to free again, which forbids changing the settings, but as it kept the previous settings making it visible for customers, it's working now.

Only by upgrading to a Confluence trial was I able to turn on "All logged-in users" under Jira product settings, Jira Service Management, Knowledge base permissions:

And only then was I able to set up "who can view" and "who can edit" to "All logged-in users" and "Service project users" under my project's Knowledge Base settings:

Thanks @Simon Sattes for the workaround. I agree, This seems like a bug, since we're supposed to be able to use a free space within Confluence to allow our customers to read a knowledge base.