Can you delete a comment based on a phrase

Question

I have an automation rule that puts a comment in a ticket in a panel when a particular SLA starts, this based on a field value being set to true.

What I want to do is delete that comment if the field value is then set back to false.

I cannot be sure that comment is going to be the last comment in the ticket so just can't use that as the mechanism to delete the comment

The panel in the comment has the same title "CANCELLATION REQUESTED"

I have tried this to return the id
{{#issue.comments}}{{#if(exists(body.match("CANCELLATION REQUESTED")))}}{{id}}{{/}}{{/}}

Is there a way to delete a comment in automation that has that in it?

Harsh_v2xlv7 · Answer

Hi @Ste404

Try the following -

Trigger: When Issue Commented

Advance compare condition:

First value: {{issue.comment}}

condition: contains regular expression

Regular Expression: CANCELLATION REQUESTED

Action: Delete comment

in comment ID field add: {{comment.id}}

Save the automation. This should work, I have tested but one drawback, is that the regular expression is case sensitive. So if you are unsure whether it is all upper case or lower case, add both.

If it works let please vote

Ste404 · Answer

ok I have this writing this value in the log
{{#triggerIssue.comments}}{{#if(exists(body.match(".*(CANCELLATION REQUESTED).*")))}} {{id}} {{/}} {{/}}

BUT I need to now turn that into a variable.  Not sure how to do that.