Want to hide projects from JSM Portal

Question

I have so many projects in my site which are configured with email and ticket has been created in that project by anonymous user through email. Now I want to hide these projects from portal for others customers who are not relevant to that projects. I have tried by restricting the customer permission from "Open" to "Restricted" but its stopped the creation of tickets through email.

I am urgently looking for the solution on this. Anyone can please help me in this.

Thanks

Mikael Sandberg · Answer

Currently there is no option to hide projects from the portal, there is a suggestion to add that feature that you can go and vote for, see JSDCLOUD-2007

Shaf Ali · Answer

Thanks @Mikael Sandberg  for the response. But I am looking for solution to openly receive tickets through email from customers without adding in project because I have 1000+ customers that will create ticket through email.

Kindly help in this regard if you has hear this issue before.

Mikael Sandberg · Answer

If you remove the customers that should not have access to the project from Project settings > People as Service Desk Customers they will not be able to access the project from the portal nor from submitting emails.