Resloved after 3 days

Adrian Goliasz

Hi,

i would like to ask you about the automatication in the Jira Service Management. My aim is: auto-resolved after 3 days from the set staus "waiting for approval". I've made the scenario, but still it is not working.

I set

when: the rule is starting after the update

status on of them: waiting for approval

update is equal: 3 days ago

if yes - edit the field of the task -> done.

Thanks for the help.

 

 

Walter Buggenhout

Hi @Adrian Goliasz and welcome to the Community!

Check this template rule from the template library. It has all the steps you need in it to make it work (it uses a timeout of 5 days instead of 3, but apart from that, it is exactly your scenario).

Compare it to your settings and see if you can find out where you're not doing the right thing (from your description, it looks like you're trying to "edit" the status instead of transitioning the issue into the desired status).

If you still don't get there, please share (screenshots of) your complete automation rule and any messages from the rule's audit log.

Hope this helps!