Can I embed a JSM form as an iframe on a website?

Question

Hello community,

I want to use Jira for more direct customer requests without them having to switch to the service desk, for a few reasons:

* Different design than the rest of our website
* Switching to another site might spook some customers
* Not having an integrated/embedded form seems really outdated and unprofessional

I know there is the widget, but I don't want to use this - it's unintuitive for customers, doesn't fit our design and does not convey the same sense of "serious business" than an actual embedded form does, do we won't consider using the widget.

Now to the actual question: Is there a way to embed a JSM form as an iframe on a website? I couldn't find any info in Atlassian's documentation or in the forms settings.

Thank you!

Edit to add: I can create a link to the form to embed somewhere, but issue creation is restricted to only be used by admins, agents, collaborators and Service Desk Team roles, for whatever reason. So it seems, that this approach doesn't work if we want to use it for customers without a login. https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/

Angie Paola Leon Duarte · Answer

Good morning, I hope you are very well, I am looking at the comments of this question, I would like to know if you managed to check if it is possible that an external person who does not have access to Jira or permissions in Jira, can fill out the forms of Jira Service Management.

Mark Higgins · Answer

Hi @Koloman Pfeffer

Apologies, I didn't read your post accurately.

Unfortunately, no, you can not embed a form into a foreign website.

The only thing that comes to mind, would be a link that goes to a project with one request type, and customers enter data there. The project would need to be opened, so that anyone can access it, but I'll need to check, if they would still need to login, which you do not want.

Regards

Mark

Koloman Pfeffer · Answer

Hi @Mark Higgins

Thanks for the suggestion, but as I mentioned before the widget is not an adequate replacement for an actual (embedded) request form, because:

* It breaks with our website's design, even if I adjust the colours
* it looks like a chat bot bubble which many customers just tend to dismiss
* it offers too little screen space and makes answering multiple questions tedious and confusing, because you can't see much more than two or three questions at once
* and worst of all: it doesn't work with forms which makes this sadly completely unusable for any of our use cases.

I actually already tried to set it up to have at least some Jira-functionality but without support for forms we can't use it at all.

It would be great, if embedding a form into a webpage would be possible. This would solve so many issues apparently a lot of people have, if I look at the many questions about this topic.