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Custom Field - User Picker - Set value

Girish Hippargi

I have a custom field called "tester". The custom field is single user type i.e. the checkbox "Restrict to Single User" is set. I want to update value of this field with value of assignee upon a transition.

I have used "Project Setting" -> Automation for this. In this automation, I have used "When: Issue Transitioned" Then "Edit: Issue Fields". In the edit issue "Advanced Option" in additional fields, I have used this JSON

{
"fields": {
"Tester": {{initiator.accountId.asJsonObject("id")}}
}
}

On execution, it is giving error

"Error editing issues

ATL-3646 (data was not an array (customfield_11965))"

What is the issue and How to resolve this?

Accepted answers

All comments

Trudy P Claspill

Hello @Girish Hippargi

You don't need to use Advanced Options and JSON for that.

If you want to copy the value of one User Picker (single) field (like Assignee) to another User Picker (single) field you can do that with the Copy option in the Edit action.

Screenshot 2024-04-23 at 10.57.33 AM.png

That changes the text in the field as shown below. Click on that text and you get a pop-up to select the issue and the field from which you want to copy the value.

Screenshot 2024-04-23 at 10.58.10 AM.png

Change the Field to copy value from to Assignee.

Screenshot 2024-04-23 at 10.58.24 AM.png

Screenshot 2024-04-23 at 11.01.22 AM.png

Girish Hippargi

Thanks for the response @Trudy P Claspill But the problem is that I want to copy assignee value into custom single user picker field. But the custom field is not displayed in the "Choose field to set" dropdown

Screenshot 2024-04-24 115450.png

That is why I had no option but to use the "Additional Fields" advance option and json.

Hope my problem is clearly understood now. Thanks.

Trudy P Claspill

Are you working on an Automation that will apply to a Company Managed project or a Team Managed project?

Can you show us the custom field configuration, so that we can confirm the field name and type?

There is an example of setting a single user picker field (Assignee) in this document:

https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/

The example looks like this:

{ "fields": { 
    "assignee": { 
      "id": "{{initiator.accountId}}" 
    } 
  } 
}

In your case if the field you want to set is Tester, and you want to set it to the same person that is currently in the Assignee field, then I believe the correct code would be:

{ "fields": { 
    "Tester": { 
      "id": "{{Assignee.accountId}}" 
    } 
  } 
}

Girish Hippargi

Its a Team-Managed Project. Automation will apply to a Team Managed project.

Field "Tester" Details as screenshot:

Screenshot 2024-04-25 154322.png

I had referred to the documentation and used

{ "fields": {
"assignee": {
"id": "{{initiator.accountId}}"
}
}
}

Was still getting the same error "data was not an array"

I made the change suggested:

{ "fields": {
"Tester": {
"id": "{{Assignee.accountId}}"
}

Still got the same error:

Error editing issues ATL-498 (data was not an array (customfield_11965))

Please suggest.

Thanks.

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