Automation e-mails

Question

Hi Team,

Can the Automated Jira emails tell me if it is an Epic Ticket, Bug Ticket or Story Ticket?

Thanks,
Rohith.

Geethanjali Katagani · Answer

Hi @Rohith k ,

I wanted to inform you that notifications can be sent based on specific issue events. To configure this, please follow these steps:

1. Click on Project settings.
2. Navigate to Notifications.
3. Configure where you want to send notifications for different events.

Please note that while notifications can be configured, the email format cannot be changed in Jira Software projects.

If you have any further questions or need assistance, feel free to reach out.

Thank you,
Geethanjali

Rohith k · Answer

Hi @Geethanjali Katagani

Apart from custom automation emails, can we have it for generic email notifications.
Basically, we need this to be applied for all the notifications.

Thanks!!

Geethanjali Katagani · Answer

Hi @Rohith k ,

Please find the screenshot of the automation. It helps you to understand the better.

You have to add the smart value for issue type is: {{issue.issueType.name}}

For more Jira smart values, you can refer to the documentation provided below:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

If you have any further questions or need assistance, feel free to let me know.

Thanks,
Geethanjali