Cannot add a new user to to a project

Question

I am trying to add a new user to my JIRA Software Project but the user is not receiving the email. I get a success message in the bottom left corner of my screen when I go to share. When I try to share the link, the user is able to open it but it says "You've already requested access. We already notified the admin of your access request."
How to I allow them access?

Trudy P Claspill · Accepted Answer

Hello @Austin Stauffer

Welcome to the Atlassian community.

Your post tags indicate you are on the Free Jira Plan. Is that correct?

Are you an Organization Administrator for the Organization in which the Jira product exists? Or a Site Administrator, or a User Administrator?

Exactly what steps did you go through to try to add the new user to the project?

NTAMEN NTANMI luc landry · Accepted Answer

Bonjour @Austin Stauffer

For this type of situation you must contact your Organization Administrator.

You have added the user to your project but the user in question does not yet have access to the product (Jira Software) or to your instance

You cannot normally do this as a project admin but your Organization Admin can do it for you