nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

403 error message - Accessing the customer portal

Marie Guglielminetti

Good afternoon,

We are having trouble today accessing the customer portal - we get a 403 error message, although the portal can sometimes be accessed using the incognito mode of the browser.

Do you have any idea of what I could try to fix this?

Thank you,

Best regards

Accepted answers

Andy Heinzer

Hi @Marie Guglielminetti I have created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-994495

It might help to clarify in that support ticket which users are experiencing this problem, and possibly even to generate a HAR file that you could include within that support case.

All comments

John Funk

Hi Marie - Welcome to the Atlassian Community!

If it works with incognito mode, then it is probably something in your browser - most likely related to extensions. So you can disable one of the extensions, then go to the portal and see if it works. If not, then disable the next extension and try it again. Then keep doing it until it works or you have no extensions yet.

Marie Guglielminetti

Thank you for your reply! We'll try that, but it doesn't seem to be working all the time even using the incognito mode. Could it be because of something else (not the extensions)?

John Funk

Maybe - have you tried other browsers?

Marie Guglielminetti

Yes and the problem persists.

Andy Heinzer

Hi @Marie Guglielminetti I have created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-994495

It might help to clarify in that support ticket which users are experiencing this problem, and possibly even to generate a HAR file that you could include within that support case.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

atl-rvw

jira-service-management