Issue transition based upon existing approval status

Question

Hi,

I'm having trouble with an automation whereby I would like to transition the status of an issue based upon whether it has been previously approved or not following its original creation.  We can have a situation where additional information is required from our customer before an issue can be resolved and depending upon whether the ticket had been previously approved or not would determine the transition to state (OPEN if not previously approved, or AWAITING DEV if approved previously.) See workflow below which transitions all issues to OPEN.  Not sure if the issue approval status is dropped at some point of if there is a way to query issue approval status to observe its current status or existence.  Appreciate any support available.

J Ellwood · Answer

Hi @John Funk

The {{approval.decision}} field is empty even though I have previously completed the approval step.  I would have thought that is should contain something relating to approved/rejected/not yet approved.

Any ideas as I've checked in the audit log automation step for available issue fields and {{approval.decision}} is listed (see directly below)

John Funk · Answer

You should probably add a log action to check the value of the approval.decision.

J Ellwood · Answer

Hi @John Funk ,

I had checked the approvals history as below

and also the main issue history, as you can see the approval was 09:43 and the automation set the transition at 09:48 to open instead of awaiting dev.