How can I create Unassigned request types in the Jira project?

Question

Hi, dear community!

I want to create unassigned request types in jira project, inside i want to have lots of request types that will show as portal groups. Please see the screenshot. I have it in one of the project, but don't know how to do the same in the other Service project

Zoey Wang · Accepted Answer

Hi @Vera Valshonok

Under Work Categories in your image, the Service requests is one of the Request types by design once the Feature is turned on.

Go to a new ITSM project, see below

Click on Project settings - Features

Turn on Service request management toggle as shown, you will see Service requests appears in the new project as same as the first image.

Joseph Chung Yin · Accepted Answer

@Vera Valshonok -

Here are a few reference KBs to give you a better understanding of the Work category feature in JSM

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-unassigned-request-types/

https://support.atlassian.com/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/

Hope this also helps.  If so, please click on "Accept answer" when you have a chance.  So others with the similar asks will see this posting as an answered one in the community.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.