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Jira Automation - Link Issues across multiple projects depending on Custom Field Value

Debs Olivares

Hi Everyone,

We're trying to set-up a Global automation that will compare the value of a custom field found on the trigger issue and on all of the issues queried in the below filter. If the value is the same on any of the issues within the query and the trigger issue, a link will be created between the two tickets.

The "For: JQL" section is:

project = "ABC" and type= "IssueType" and status="Open" and "customField" is NOT EMPTY

Screenshot_18-4-2024_16341_cogstate.atlassian.net.jpeg

The issue with this automation is that it sort of works. For some reason, it'll also affect new tickets that don't even have that custom field.

Accepted answers

All comments

Bill Sheboy

Hi @Debs Olivares -- Welcome to the Atlassian Community!

Would you please show the audit log details with the rule execution? Looking at that, and an example issue with this symptom may help.

What is the type of that custom field: text, single select, multiple select, etc.?

Also...if you add that condition directly to your JQL the rule condition will not be needed:

project = "ABC"
 AND issueType = ???
 AND status="Open"
 AND "Internal Study Name" IS NOT EMPTY
 AND "Internal Study Name" = "{{triggerIssue.Internal Study Name}}"

Please note I put ??? in for the issuetype, as it is unclear what value you wanted to use: Story, Task, Bug, Epic, the same as the trigger issue, etc. Please confirm that also.

Please note well: smart values are name, spacing, and case-sensitive, and often do not match the field's display name on the issue views. Please use this how-to article to confirm you have the correct smart value for your field, "Internal Study Name"

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

Debs Olivares

Hi Bill, thanks!

Yeah no probs, it's quite the big screenshot sorry

All those STU tickets from the JQL query. the custom field in question is a "Select List (multiple choices)". and this is what I get from the link you provided: "customfield_10388": "Internal Study Name", Screenshot_19-4-2024_134115_cogstate.atlassian.net.jpeg

Bill Sheboy

Did you expect to get that many issues back?

If you manually test that JQL outside of the rule, with an example value for the field, does it only return the issues you expected?

Finally, do you mean that custom field is single select or multiple select?

Debs Olivares

Sorry for the delay! But yes it does look right since it should be over 200 tickets. And I'm actually just now realising it's a multiple select field. Does that change how the automation would behave (vs. having a single select).

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