Can our customers create issues and track them using our JIRA OnDemand license?

Question

We have several web applications that our customers use, and would like to provide them a means of creating issues on their own, with the ability to track them, yet not see other internal projects. Is that possible via JIRA OnDemand?...having trouble finding it in documentation.

Thanks in advance! Cheers, B.

Brian Batts1 · Answer

We ended up using JIRA's built in 'Issue Collector'. Created an anonymous user and all feedback/issues come through that.

Brian Batts · Answer

Thank you Simon!

We have the 10 licensed user version at the moment, so we have limited licenses to spare. After going through your link, I found a GREAT video on youtube that explains three different solutions...one in particular....Issue Collector!...for endusers. While the issue is not trackable via the reporter, since they are creating an issue anonymously, it is incredibly easy to create an issue/feedback/request, which results in more feedback.

Powerful stuff!

Improving Software Quality with Effective Feedback -- Atlassian Summet 2012.

http://www.youtube.com/watch?v=3MomT1nNOnQ

Thanks again, B.

SimonS · Answer

Hi bbatts,

It is possible, but in order to track issues the user will have to be licensed and log in to JIRA.

If this is OK, it is pretty easy to hide internal projects from them. See:

https://confluence.atlassian.com/display/JIRAKB/How+To+Partition+JIRA+for+Different+Isolated+User+Groups

-Simon