I have an Atlassian account for BitBucket and can't connect to Jira

Question

I have an Atlassian account for BitBucket and now I received an invite from a company to join the Jira setup. The link I received point to :

https://companyname.atlassian.net/servicedesk/customer/portals

Wehn I go there, I'm asked to login or signup. I enter my email address and I'm asked for my password. Then I'm correctly logged to atlassian system. But I'm denied access to the company portal.

I contacted the company and they told me they don't know what happend and can't solve the issue..

I guess they should grant an existing Atlassian account to join their portal or I have to request an access somewhere in my account settings. Can you point me to the right direction ?

Thanks!

François Piette · Answer

Thank you, it work now. The company added me to the relevant group.

Mark Higgins · Answer

Hi @François Piette

It appears that you have not been granted access to the product, by your Org admin person.

If you have, then you may not be in a group?

Hope this helps?

Cheers

Mark