Can't reorder subtasks inside the task

Question

When I'm trying to reorder subtasks in the task it's impossible for me: Jira simply doesn't show the icon of drag-and-drop reordering.

My colleagues with similar or lower access have such a possibility, so I'm the only one to have this problem.

With our admin, we tried to change my accesses and it didn't help me. It works for me in the mobile application of the JIRA Software.

I removed all the extensions from the browser and it didn't help. I tried other browsers and still have the same problem.

I'm using Chrome, I tried also Safari and Firefox. We're using Cloud Jira

Axel Bermann · Answer

Hi Alexey Stepanov,

we have exactly the same problem here with a colleague. Can you perhaps tell us what the solution was?

Dieter Vekeman_0nqcna · Answer

Any chance you have 'Hide done' enabled on the subtasks?

If so, uncheck it and try again:

See https://community.atlassian.com/t5/Jira-questions/Drag-and-drop-re-order-sub-tasks-on-Jira-cloud/qaq-p/2579194

Regards

Odd_lynice · Answer

Hi @Alexey Stepanov

I tried and tested this in my test instance, and everything worked fine. So I think since you already mentioned that you tried using a different browser, and it is still not working.

Please raise a support ticket and reach out to our support team so that our support team can look into the issue further.

You can raise a support ticket through our Contact Us page >> Technical Support.

Theodore