Jira form cannot show attachments in customer portal

Question

We utilize forms for submitting requests, and these forms include a field for attaching files.

Previously, the forms functioned properly. However, today, we found that attachments are not displaying in the customer portal.

Interestingly, from the backend portal, we can view the attachments without any issues.

Does anyone have insights on how to resolve this issue? Thank you!

Kranthi Kumar_pxw5aa · Answer

Hello @Carol Su

check wheater; Agent sends using sharing without Customer or Public.

Fazila Ashraf · Answer

Hi @Carol Su

By backend portal, do you mean agent view?

I recommend you to check on this KB -> https://confluence.atlassian.com/jirakb/attachments-not-viewable-on-customer-portal-1216970824.html and see whether it helps

Kranthi Kumar_pxw5aa · Answer

Hello @Carol Su

FYI, Could you please check the  project field configuration

https://confluence.atlassian.com/jirakb/attachment-field-is-not-appearing-on-customer-portal-when-creating-new-requests-or-you-can-not-add-it-on-request-types-927728644.html#:~:text=It%20must%20be%20enabled%20from,the%20field%20to%20be%20visible.

Thanks