Please help with the automation steps

Question

"trigger notifications to the approvers after every 24 hours until they approve the request, so that instead of going into Jira and see on which exactly they need to take an action."

Can we create an automation for this?

John Funk · Answer

Hi Shivani,

You can approach this a couple of ways. One is to create a dashboard that shows the Approvals waiting on them. Create a filter with Approvers = currentUser() or whatever field you use for identifying them as an approver. And also add the status to the filter so it will only show issues in that status waiting for approvals.  Then add a Filter Results gadget based on that filter. Just remember to share the dashboard AND the filter with the appropriate users so they see it.

Second, you can create an automation rule based on a Scheduled Trigger. In the JQL for the trigger, use the same thing as the filter above.

Kranthi Kumar_pxw5aa · Answer

Hello  @shivani shirguppi

Write a JQL query using the status field, save the filter, and attempt automation actions using the SCHEDULER.

Let me know

Thanks
Kranthi