How do i reset my password if I don't have 2fa number or recovery key?

Question

I need to reset and log in as the admin but I am not able to see the 2fa phone number so that I can identify who the code is going to, neither do i have the recovery key. I am the site admin but need to transfer the full admin rights to my account and need to log in as the admin first. I am stuck :(

Mohanraj Thangamuthu · Answer

Hello, please try https://support.atlassian.com/

Naga Jayamangla · Answer

support.stg.internal.atlassian.com  link is not working

Mohanraj Thangamuthu · Answer

Hello, it looks like in this scenario, we don't know who is the admin user at the moment. Please raise a ticket at , https://support.atlassian.com. we should be able to help you. Thanks