Hi, We currently have a dual email domain environment, where our users log in/log tickets with our service desk using @email1 domain, however all emails to @email1 domain get forwarded to their new domain @email2. So when I add a comment onto a ticket lodged by a user, the email they get for it gets sent to @email1 which gets forwarded to @email2automatically.
This means that they see the Jira email in their new inbox. So when they go to reply to the email to add a comment to the ticket, Jira will generate a completely new ticket based off that reply, as the email comes from @email2 domain instead of the original.
Is there anyway I can get the email to attach itself to the ticket based off the subject alone? So if it sees that an email has SD-1111 on the subject line, it will automatically add itself as a comment/reply on the ticket SD-1111
