Grant access in a Issue Security Scheme to user who raised a ticket on behalf of another user

Question

How do you grant access to the user who raises a ticket on behalf of another user in an Issue Security Scheme?

The issue security scheme already allows the Reporter access to the ticket.  When a user raises a ticket on behalf of another user, they are not the Reporter of the ticket so as soon as they submit the request, they do not have access to the ticket.

Is there any way to add this user?

If not directly to the Issue Security Scheme, how would I reference this user in an Automation to add them as a Requested Participant?

John Funk · Answer

Hi Norm,

If The request participant field is not included in the issue security scheme, then the user will still not be able to see the issue. That field needs to be added to the issue security level, or you need to add them in another fashion that is included in scheme.

Ivan Lima · Answer

You can capture the user creator, who is different from the reporter when raised on behalf of another user. Have a look at https://confluence.atlassian.com/jirakb/identify-requests-created-on-behalf-of-reporter-1318390571.html, which can provide you with more details and options on how to identify these users, including through automation.