My BitBucket account is inactive? (“We couldn’t log you in”)

Question

Hi can you check BitBucket status for account <email removed>

https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-Bitbucket-We-couldn-t-log-you-in/qaq-p/1896018

Thanks

Tom.

Patrik S · Answer

Hello @Tom Söderlund ,

welcome to the Community!

Checking internally I confirmed your account was dormant due to a long period of inactivity.

I went ahead and set it to active again, so you should be able to login as usual.

Thank you, @Tom Söderlund !

Patrik S

Ste Wright · Answer

Hi @Tom Söderlund

This is a public forum, so its best to not post your email address :)

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I'd contact Support about this one - you can try contacting them either...

* Via https://support.atlassian.com/contact/#/ - or...
* Via https://www.atlassian.com/company/contact/purchasing-licensing#/* Select Your Account > Reactivate subscription

Ste

Nikola Perisic · Answer

Welcome to the community @Tom Söderlund

You are correct, this is mostly because your account wasn't been active for some time. I see that Theodora handles most of the Bitbucket question, so I will tag Atlassian to raise the visibility of this question.