I've made test on JIRA Service management and first use email request.
Then I use public portal
This ends up with 2 distinct customer account with the same email.
Is it a bug ?
How to merge them ?
Hi @Syndic Coopératif Résidence Correspondance
Duplicate accounts might be possible when the Atlassian account and the portal account both exist under the same email address.
If you confirm that is the case, go to the Portal customers Admin page and migrate to the Atlassian account. See the details of fixing the issue here
Please note the type of user management experience you have
Improved user management experience as shown when you go to admin.atlassian.com
Thanks very much I could understand the 2 repositories and been able to see where self registred user are listed.
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