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Jira instances Syncing

Aaron Micallef_dd6tpb

Hey Guys,

I have a request to start synching updates on a ticket/issue from one instance to another instance of Jira, this will be on both service desk and software type.

I know that are apps out there but I am limited from using them at the current workplace, with that said is there a way to accomplish this without an app just via automations would be possible to change the status and update the comments from a ticket on Jira instance A to Jira ticket Instance B.

If an app is the only solution for this to happen which suits best, preferably one with an easy setup so that it will not take a toll to learn what would be needed to configure.

Kind regards,

Aaron

Accepted answers

Ste Wright

Hi @Aaron Micallef

You can do this with Automation, but I'd think it's quite complex and would need to be kept updated as designs change between instances.

You could...

Create an Application Link between the two instances
Link issues to each other cross-instance
Use Automation to communicate via web hooks / web actions to update fields, statuses, etc.

Another alternative might be to use the REST API to do this, with some scripts to keep the information in parallel.

---

Apps are the alternative; there are a lot of options on the Marketplace. I would read through them, and either trial different options within your instances, or request demos from the vendors.

Check out Apps such as...

Ste

All comments

Ste Wright

Hi @Aaron Micallef

You can do this with Automation, but I'd think it's quite complex and would need to be kept updated as designs change between instances.

You could...

Create an Application Link between the two instances
Link issues to each other cross-instance
Use Automation to communicate via web hooks / web actions to update fields, statuses, etc.

Another alternative might be to use the REST API to do this, with some scripts to keep the information in parallel.

---

Apps are the alternative; there are a lot of options on the Marketplace. I would read through them, and either trial different options within your instances, or request demos from the vendors.

Check out Apps such as...

Ste

Aaron Micallef_dd6tpb

@Ste Wright

Thanks for these suggestion, just one question the Application link would work with the 2 instances being cloud right?

Also I assume the application link by itself is limited to linking tickets only?

Cheers Aaron

Diana_Architect_ZigiWave

@Aaron Micallef , hi. In case you decide to look into other options, apart from Jira Automation, I'll just add one more to Aaron's list - ZigiOps no-code platform. It's also part of the Atlassian Marketplace. It's a fully no-code and secure (none of your data is stored) solution, that will connect your Jira instances and sync them (instant updates on comments/tickets). You can customize it per use case needs. We do have free trial, if you want to get acquainted with ZigiOps capabilities.

Regards,

Diana

Ste Wright

Hi @Aaron Micallef

Yes App Links will work across 2 Cloud instances

And it just links the two instances (allowing cross-instance linked issues) - you'd then need to pass the data between issues using Automation/API.

Ste

Aaron Micallef_dd6tpb

Thanks @Ste Wright

Aaron Micallef_dd6tpb

thanks @Diana_Architect_ZigiWave

Dhiren Notani_Exalate_

Hi @Aaron Micallef ,

Thanks for posting your question here.

I am Dhiren, one of the Solutions Engineers working at Exalate.

You can do this with Automations and with Web-hooks but to implement this solution and maintaining it would be a big challenge.

I would recommend you to also try out our completely decentralized and bi-directional integration solution Exalate.

Not only you can sync just issues (including system and custom fields) from a Jira Software/Jira Service Management instance, but also sync sprints and any information using REST API's with our Groovy based scripting interface offering limitless customizations!

We do offer a 30 day free trial incase you want to evaluate the solution!

Thanks, Dhiren

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