How to delete a user group from a customer's portal page?

Question

Hello all,

I just added a customer into a user group (NOT organization), and in the service portal, the customer can see the user group per clicking "requests".

Is there any way to hide the user group here? As I don't want a customer to be able to see his/her user group(s) in the service portal. Thanks!

Malysa Martin_yj9or8 · Answer

Having exactly the same issue here. A group added to the Service Desk customer becomes visible in that menu

System Owner_dhdp9p · Answer

I added the groups here, and there is no organization added in my project.

Ste Wright · Answer

Hi @System Owner

Are you sure there's not an Organization with that name also?

As far as I know, you can't have Groups display in that menu.

Ste