Below is a template that I have for when stories are closed with missing information. I have an automation that triggers the email when the JQL finds that there is missing information. I am trying to only show items in the required section that are null, but in trying the conditional formatting I am not able to get it to work properly as the email comes back empty after the Required Fields text. The following {{issue.issuetype.name}} issue was updated to {{issue.status.name}} with missing requirements. Please review below. Assignee: {{issue.assignee.displayName}} Summary: {{issue.summary}} Status: {{issue.status.name}} Required Fields {{#issues}} {{#if(issue.customfield_12018.displayName.isEmpty)}} Dev Engineer: is Empty{{/}} {{#if(issue.customfield_12019.displayName.isEmpty)}} QA Engineer: is Empty{{/}} {{#if(issue.Story Points.isEmpty)}} Story Points: is Empty{{/}} {{#if(issue.customfield_12131.isEmpty)}} Business Unit: is Empty{{/}} {{#if(issue.ccustomfield_12020.shortDate.isEmpty)}} Requested Due Date: is Empty{{/}} {{#if(issue.components.name.isEmpty)}} Jira Components: is Empty{{/}} {{/}}

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Email Conditional Formatting not working for me.

Brian Martinez

Below is a template that I have for when stories are closed with missing information. I have an automation that triggers the email when the JQL finds that there is missing information. I am trying to only show items in the required section that are null, but in trying the conditional formatting I am not able to get it to work properly as the email comes back empty after the Required Fields text.

The following {{issue.issuetype.name}} issue was updated to {{issue.status.name}} with missing requirements. Please review below.

Assignee: {{issue.assignee.displayName}}

Summary: {{issue.summary}}

Status: {{issue.status.name}}

Required Fields

Dev Engineer: is Empty{{/}}

QA Engineer: is Empty{{/}}

Story Points: is Empty{{/}}

Business Unit: is Empty{{/}}

Requested Due Date: is Empty{{/}}

Jira Components: is Empty{{/}}

Accepted answers

Ste Wright

Hi @Brian Martinez

Based on the documentation, I'd anticipate that isEmpty only works with certain field types

I tested this (with a user picker, number field, and date field) using this syntax instead...

{{#if(not(exists(issue.Story Points.name)))}}
<b>Story Points:</b> is Empty{{/}}

...and it seemed to work

Ste

All comments

Brian Martinez

Here is the email I get. I am expecting all of the fields to show as empty since my test record was purposely left with empty fields.

jira template.png

Kalyan Sattaluri_iinm1n

Hello @Brian Martinez

Are you in Cloud or Data Center?

If in cloud, and you need to send 1 email per issue, you dont need {{#issues}}. Please remove that and its ending paranthesis {{/}}.

Ste Wright

Hi @Brian Martinez

Based on the documentation, I'd anticipate that isEmpty only works with certain field types

I tested this (with a user picker, number field, and date field) using this syntax instead...

{{#if(not(exists(issue.Story Points.name)))}}
<b>Story Points:</b> is Empty{{/}}

...and it seemed to work

Ste

Brian Martinez

This worked! Thank you for your help!

Brian Martinez

Thanks for your input.

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