Need to Business days/Workhours according to Office shift (9 AM to 6 PM)_IST.

Question

Hi Community,

Hope you are doing well!

Requirement: Once a user moves a ticket from one status
to another by 5:30 Pm on 13th April.

Then I need to complete those tickets by 10:30 am on 14th April. and
I set a 4-hour task completing time on each status. then 30 min on 13th April and 1hr 30
min for 14th April by 12:30 PM.

Note: My office working time is : 9:00 to 18:00 IST. (9 Am to 6 PM)

This rule is working, but the problem is that we are not getting time in our office. How can I fix these issues? Please help me with these issues.

Thank you for your time and consideration, looking forward for your response on this query,

Thank you,

Dvipa

kshridvipa7878 · Answer

Hi @Ste Wright

Hope you are doing well!

Please help me about this issue. It is very important for my project.

I will be very thankful to you!

Thank you,

Dvipa

kshridvipa7878 · Answer

Hi @Ste Wright

Soryy for the delayed response.

Thank you so much for your time!

Yes, I used that smart value as you suggested.

I used smart value: {{now.setTimeZone(“Asia/Kolkata”).plusBusinessHours(8)}

I moved the ticket by today 11:00 ( 11 am according to Asia/Kolkata timezone)

Actually displayed: 15 April 2024, 22:30

Should be display: 16 April 2024, 10:00

Please help.

Thank you,

Dvipa

Ste Wright · Answer

Hi @kshridvipa7878

Did you set the smart value as I suggested above?

What should it be displaying, and what is it actually displaying?

Ste