Can we create a new group and replace the approver with new group so that any one from the group can approves the request? We want to reduce the dependency of the single approver.
@shivani shirguppi that is possible, you just need to edit the authorisation status in the workflow to use the approver group rather than a single approver.
Just make sure you add Approver Groups as a field to the ticket:
(and remover Approver from the ticket)
Then wherever you add the approver for that ticket in your workflow just use the approver group instead:
But when I add the approvers group then all the members should approve the request right? I want anyone from the group should approve the request and the request should move forward.
@Stephen_Lugton
@shivani shirguppi when you edit the approval step, the number of approvers can be set, so if you set it to 1 as in the image below then only one person in the approver group needs approve it and the request will move forward.
Is it a specific person should approve or anyone can approve? @Stephen_Lugton
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