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Cloud to cloud import - Majority issues missing

Chris Scheepers

(Jira software cloud to cloud import)

Good morning Community,

I created a backup in cloud site A and wanted to import it in site B . I split the zip file as per instructional documentation.

The import seemed to have run perfectly , however majority of the issues are missing. I can see all the projects, but most of them have no issues in them and when searching using JQL for issues in these projects , i see the JQL error that the project does not exist.

Here is the really strange thing :

On site B after the import , where I cant find the majority issues , I did the following check :
I went to Migrate cloud site
Created a copy plan
and in that plan it shows all the Projects, correct issue counts and attachment sizes .

I believe it may be a indexing issue, but how long should this take issue count in site B has been sitting at 1900 for 14 hours now .

Am i missing something somewhere ?

Please help

Accepted answers

John Funk

Hi Chris,

Check the permission scheme to make sure that you can see the new project. It might need to add yourself to one of the project roles.

All comments

John Funk

Hi Chris,

Check the permission scheme to make sure that you can see the new project. It might need to add yourself to one of the project roles.

Chris Scheepers

Hi @John Funk ,

Thanks for the response.

It is on the free tier .

So permission schemes cant be changed . Unless i am missing something ?

warm regards

Chris Scheepers

@John Funk

You actually may have a point. The projects have permissions and it seems like they are at play . Than you . Your guidance may have just helped me :-) . Will let you know.

Chris Scheepers

Hi @John Funk ,

you did help me , thank you . So even though the subscription is on the free tier, it seems like at some point it was not and the permissions were configured using groups . So even though they are greyed out etc when you are on the free tier , it seems like projects still make use of the permission schemes .

I added my user to all the groups and can now see everything and both source and destination aligns in issue counts and attachments .

Hope this helps someone else out there :-)

regards

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