Employees not receiving email notifications when tagged in comments or tables

Miranda Hawkins

Hi there,

 

Our team is not receiving any confluence email updates. When added as a watcher, tagged in documentation / comments - there are no email notifications being sent. I've already checked that email notifications is checked as "enabled" in settings.

 

Thank you for your help,

Miranda

Aswin Raj D

Dear @Miranda Hawkins ,

Welcome to the Atlassian Community

Please go to your Mail Queue in the admin panel and check both the Mail Queue and the Error Queue and see if you have any items in either list.

Please make sure the "Confluence Content Notification" plugin is fully enabled:

1. Go to Cog > General Administration > Manage Add-ons
2. Choose "System Plugins" from the drop down list
3. Find and click "Confluence Content Notification" plugin
4. Check if 106 of 106 modules are enabled especially:
   page-created-notification
   page-edited-notification
   page-moved-notification
   page-trashed-notification

Lastly, if everything is set correctly, please enable Debug Logging for email related classes:
1 - In Confluence go to Cog > General Administration > Logging and Profiling
2 - Change the following to DEBUG (add classes as necessary if they are not present in the existing list):
com.atlassian.confluence.mail
com.atlassian.confluence.jmx
3 - Save, and after enabling this logging, recreate the issue with the e-mail.
4 - Check the log at: <confluence_home>/logs/atlassian-confluence.log to see if any errors are recorded that could give us more insight.
Note: The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties

I look forward to hearing what you find.