nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

tickets disappear when transitioning

Aveetha Singh

I have mapped 2 new statuses[UAT Internal and UAT external). However, after transitioning tickets to these columns, it disappears from the board. I searched through the backlog, and there are no tickets with these 2 statuses.

When I click on issues and filter on these 2 statuses, I see all the tickets.

Any idea what the issue could be?

Accepted answers

All comments

chris_b_rmbbcq

The statuses you're looking at are likely not mapped to the columns you're expecting them to be. Check the board configuration

Matt Parks

It's very unlikely, but it's possible that the filter that populates the board is specifically excluding these statuses.

One quick sanity check is to run the query that populates the board to see if those issues are returned by the query. That will let you know if the problem is with the query or the board configuration.

chris_b_rmbbcq

Yes that is totally possible too.

chris_b_rmbbcq

(or Kanban sub-filter)

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud